Effective date: November 6, 2026
Roto-Flex Oven Co. (“Roto-Flex,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect when you visit rotoflexoven.com, request a quote, request parts or service, or communicate with us, and how we use and protect that information.
Information We Collect
Information you give us. When you fill out a form on our website (such as a quote request, spec sheet request, parts request, or service request), call us, email us, or text us, we may collect your name, business name, email address, phone number, mailing or shipping address, oven model or serial number, and any details you include in your message.
Information collected automatically. When you use our website, we and our service providers may collect basic technical information such as your IP address, browser type, device type, pages visited, referring website, and the date and time of your visit. This is collected through cookies and similar technologies, including analytics tools such as Google Analytics.
How We Use Your Information
- To respond to quote, parts, and service requests and answer your questions
- To provide product information, spec sheets, and customer support
- To send transactional messages about your request, order, or service appointment
- To send text messages you have agreed to receive (see “Text Messaging” below)
- To operate, maintain, and improve our website
- To understand how visitors use our website so we can improve it
- To comply with legal obligations and protect our rights
Text Messaging (SMS)
If you provide your mobile number and agree to receive text messages from Roto-Flex Oven Co., we will use your number to send messages related to your quote, parts, or service request and other customer care communications. Message frequency varies. Message and data rates may apply. You can reply STOP at any time to opt out, or reply HELP for help.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are excluded from all information sharing described in this policy and will not be shared with any third parties.
How We Share Information
We do not sell your personal information. We share information only in these limited cases:
- Service providers that help us run our business, such as website hosting, email and text message delivery, customer relationship management, and analytics. These providers may use your information only to perform services for us.
- Legal requirements, when we believe disclosure is required by law, regulation, or legal process, or is needed to protect the rights, property, or safety of Roto-Flex, our customers, or others.
- Business transfers, if Roto-Flex is involved in a merger, acquisition, or sale of assets, in which case your information may be transferred as part of that transaction.
As stated above, mobile phone numbers and text messaging consent are never shared with third parties for their marketing purposes.
Cookies and Analytics
Our website uses cookies to remember items in your parts request list, keep the site working properly, and measure site traffic. You can set your browser to refuse cookies or alert you when cookies are being sent. Some parts of the site, such as the parts request list, may not work correctly without cookies. To learn how Google uses data from sites that use its services, visit policies.google.com/technologies/partner-sites.
Data Security and Retention
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security. We keep personal information only as long as needed for the purposes described in this policy or as required by law.
Your Choices
- Email: You can unsubscribe from marketing emails using the link in any email.
- Text messages: Reply STOP to any message to opt out.
- Access or correction: You may contact us to request access to, correction of, or deletion of the personal information we hold about you, subject to legal and business record-keeping requirements.
Children’s Privacy
Our website and services are intended for businesses and are not directed to children under 13. We do not knowingly collect personal information from children under 13.
Third-Party Links
Our website may link to other websites, such as social media pages. We are not responsible for the privacy practices of those sites and encourage you to review their policies.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will change the effective date at the top of this page. Your continued use of our website after an update means you accept the revised policy.
Contact Us
If you have questions about this Privacy Policy or how we handle your information, contact us:
Roto-Flex Oven Co.
219 Duval
San Antonio, TX 78208
Phone: (210) 222-2278
Website: rotoflexoven.com/request-a-quote